Last updated: 11 September 2026
This policy applies to digital products purchased from The Brain Art. Digital products are delivered electronically and cannot be physically returned.
1. Change-of-mind purchases
Once download access has been supplied or a file has been downloaded, we generally do not offer refunds merely because you changed your mind, no longer want the product, or purchased an incompatible format without checking the product description. This does not limit any right or remedy that cannot lawfully be excluded.
2. When we will help
Please contact us if:
- the file is corrupted, defective or cannot reasonably be opened in the stated format;
- the product is materially different from its description;
- you were charged more than once for the same order;
- payment succeeded but download access was not provided; or
- a refund or other remedy is required by applicable law.
We will first try to restore access, provide a working replacement file or correct the problem. Where that is not reasonably possible, we may issue a full or partial refund as appropriate.
3. How to request assistance
Email info@thebrainart.co.za with your order number, the email address used for the order and a clear description of the problem. Please contact us as soon as reasonably possible, preferably within seven days of discovering the issue.
4. Refund processing
Approved refunds are returned to the original payment method. Processing times depend on Yoco, your card provider and your bank. We cannot control the time a financial institution takes to reflect an approved refund.
5. No shipping returns
Do not mail anything to us. The Brain Art currently sells digital products through this store, so there are no return-shipping costs or physical exchanges.